On Premise Private Cloud Support
Open Source or Commercial support for on-premise, user managed private cloud.
It’s your cloud, so own it.
Do you have your own hardware and datacenter, but not ready to support your own self-service cloud infrastructure? Leverage Joyent to support you. Multiple packages that provide flexibility that allow you to pick and choose the right level of service for your needs. Triton’s engineers provide an unparalleled level of support to help you succeed with your cloud. Find detailed descriptions of the support services for Triton Compute and Storage below.
Support and Subscription Details
Compute
Introspection and Root Cause Analysis
Debugging (DTrace), Memory Leak Diagnosis
Containerization
Guidance and best practices on dockerizing apps, running on infrastructure containers.
Application Orchestration
Container Pilot driven Lifecycle Management and application level container orchestration.
Cloud Architecture
Container Native Cloud Architecture Guidance and Reviews, Production Best Practices
Microservices
Guidance and best practices on design and refactoring of legacy SOA to microservices
On Premise Private Cloud Support
Developer support is limited to Review, Guidance and Best Practices. For implementation services, please contact sales to get a quote for procuring consulting services.
Node.js Core
Node Core modules and Upstream
Node.js Frameworks
Node Frameworks like Express, Seneca, HAPI, and Restify
Node.js Debugging
MDB based debugging of node apps
Containers
Docker and Infrastructure Containers
Hardware VMs
KVMs, Linux, FreeBSD, Ubuntu, CentOS, Windows
Network
Security (Firewalls, VLANs, Private Layer 2 &3 Networks), Container/Domain Naming Services
Services and Peripheral
Image Registry, HA, Loadbalancing, Backup & Restore, Scaling
Cloud Migrations
Guidance and best practices on migrating applications from other clouds like AWS, Azure, GCP, CloudFoundry/OpenStack
Multi-Cloud Deployment
Guidance and best practices on compute and storage on separate and distributed clouds
Managed / Dedicated / Hybrid Cloud Deployments
Guidance and best practices on dedicated public cloud zones, managed services, burst outs, hybrid deployments
On Premise Private Cloud Support
Specialized Operations support is limited to Review, Guidance and Best Practices. For implementation services, please contact sales to get a quote for procuring consulting services.
Triton for Containers and VMs
Cloud Orchestration, Docker Containers, Infrastructure Containers, Hardware KVMs (Linux, Windows, Any Image)
Smart OS
Multi-tenant, Baremetal Performance, Snapshots and replication, Built-in storage and networking
Container Pilot
Application Orchestration, Schedulers, Push Button Scaling
Management Tools
Hybrid Cloud API, CLI, Image transfer between public & private clouds
Development Tools
Node.js, Node.js Debugger (DTrace)
Operator Portal
Role Based Access Control, Multi-tenant, Multi-DC Management
End User Portal
Lifecycle management of containers & VMs, Monitoring (CPU, Network, IO), Metering (Usage, Bandwidth)
On Premise Private Cloud Support
Usage of Triton with Brocade VTM, Nginx, MySQL, MongoDB, Consul, Docker Compose, Consul, Terraform
Object Storage
Architecture
Architecture Guidance and Reviews, Production Best Practices for Object Storage
Developer SDKs
R, Python, node.js, Perl, Ruby, Java, C/C++, ffmpeg, grep, awk
CDN Support
3rd Party CDN Integration
Apache Drill
Support for Apache Drill Proxy for Triton Object Storage and Analytics
On Premise Private Cloud Support
Developer support is limited to Review, Guidance and Best Practices. For implementation services, please contact sales to get a quote for procuring consulting services.
Platform and Scaling
ZFS, LX Branded Zones, Clustering
CDN — Fastly
3rd Party CDN support
Installation & Clustering
Mantis, Shrimps, MetaData
Redundancy
HA, Backup and Restore
Cloud Migrations
Guidance and best practices on migrating data from other public/private clouds
Multi-Cloud Deployment
Guidance and best practices on compute and storage on separate clouds
On Premise Private Cloud Support
Specialized Operations support is limited to Review, Guidance and Best Practices. For implementation services, please contact sales to get a quote for procuring consulting services.
Triton Object Storage
Distributed & Clustered Object Storage, Role Based Access Control, Object level Replication
Data Transfer
Data Migration between Nodes and datacenters, MetaData API for IN/OUT
Management Tools
REST API, Hybrid Cloud API, CLI
Development Tools
DTrace
Operator Portal
Role Based Access Control, Multi-tenant, Multi-DC Management
End User Portal
Lifecycle management of Storage Objects, Monitoring (CPU, Network, IO), Metering (Usage, Bandwidth)
On Premise Private Cloud Support
Usage of Triton Object Storage with Fastly CDN, Apache Drill
View the definitions of severity levels and more in our Support Services Policy.
For help with Implementation, Consulting Services and Onsite Training, please contact sales@joyent.com
| Private Cloud Features | Professional | Silver | Gold | Platinum |
|---|---|---|---|---|
| Developer & Architecture Support | ✓ | ✓ | ||
| Node.js Application Support | ✓ | |||
| Operations Support | ✓ | ✓ | ✓ | ✓ |
| Specialized Operations Support | ✓ | ✓ | ||
| Enterprise Distribution for Open Source Products | ✓ | ✓ | ✓ | ✓ |
| Subscription Products | ✓ | ✓ | ✓ | ✓ |
| Community Forums, Documentation | ✓ | ✓ | ✓ | ✓ |
| Security Updates and Download Packages | ✓ | ✓ | ✓ | ✓ |
| Triton-Kubernetes Support | ✓ | ✓ | ||
| Weekly Office Hours | ✓ | ✓ | ||
| Support SLAs | Professional | Silver | Gold | Platinum |
| Raising a Ticket | Email + Phone | |||
| Support Collaboration Channels | Email + Phone(Sev1) | Email + Phone(Sev1) | Email + Chat + Phone(Sev1) | Email + Chat + Screenshare + Phone(Sev1) |
| Incidents/Yr. | Unlimited | Unlimited | Unlimited | Unlimited |
| Production Down Response Time (Sev 1) | 8 hrs | 2 hrs | 1 hr | 30 mins |
| Systems Impaired Response Time (Sev 2–3) | 24 hrs | 8 hrs | 4 hrs | 2 hrs |
| General Guidance Response Time (Sev 4) | 24 hrs | 12 hrs | 8 hrs | 4 hrs |
| Sev 1 Support hours | 24x7 | 24x7 | 24x7 | 24x7 |
| Sev (2–4) Support hour | Extended Hrs** | Extended Hrs** | 24x7 | 24x7 |
| Named User Support Contacts | 1 | 2 | 5 | 10 |
| Outage Root Cause Analysis | ✓ | ✓ | ✓ | ✓ |
| Dedicated Support Engineer | ✓ | |||
| Upgrade Support | Contact | Contact | Contact | Contact |
View the definitions of severity levels and more in our Support Services Policy.
For help with Implementation, Consulting Services and Onsite Training, please contact sales@joyent.com
