Node.js Enterprise Support
As the former corporate steward of Node.js, co-founder of the Node.js Foundation, and one of its largest-scale production users, Joyent is uniquely equipped to deliver the highest level of support for powerful application frameworks and APIs.
Joyent is an extension of your team, focused on its greatest challenges
Architecture & Design
Be cutting edge without bleeding.
Debugging
Identify and resolve issues faster.
Performance
Don’t let users or endpoints wait.
Development Practices
Shorten the learning curve, ship faster.
Production & Scale
Deploy to production faster. Scale in production confidently.
Security
Stay ahead in the security race.
No matter where you are on your Node journey, we have a support option for you
Top US Pharmacy Healthcare Provider
Uses Joyent for support, advisory services, and to accelerate in-house Node maturity.
Top US Healthcare Provider
Uses Joyent to ensure outsourcer builds Node applications optimally for their highly regulated business.
Global Manufacturing Company
Requests code reviews prior to deploying to production.
Top Global Fast Food Chain
Uses Joyent as a failsafe measure ensuring the business has a path forward in case of emergency.
Node.js Enterprise Support Bundles
Silver
Production Support for Node Applications
DetailsAccess
- 8x5
- Email, Ticketing
- 8h SLA on Sev 1
- 24h SLA on Sev 2+
- 2 registered users
Support
- Break / Fix
- Debugging Assistance
- Core File Analysis
- Node Patch Delivery
Training
Not included at this support level
Security
Not included at this support level
Development
Not included at this support level
Gold
Production Support, Training, Security Advisory Services for Mission Critical Node Applications
DetailsAccess
- 24x7
- Email, Ticketing, Phone, Web Conf
- 1h SLA on Sev 1
- 4h SLA on Sev 2+
- 3 registered users
- Named Joyent Support Contac
- Office Hours
Support
- Break / Fix
- Debugging Assistance
- Core File Analysis
- Node Patch Delivery
- Extended LTS Support*
Training
- 8 Credits
Security
- Encryption
- Authentication & Authorization
- Recommended Modules & Tools
Development
Not included at this support level
Platinum
Production Support, Training, Security and Development Advisory Services for Mission Critical Node Applications
DetailsAccess
- 24x7
- Email, Ticketing, Phone, Web Conferencing, Messaging
- 30m SLA on Sev 1
- 2h SLA on Sev 2+
- 5 registered users
- Named Joyent Support Contact
- Office Hours
Support
- Break / Fix
- Debugging Assistance
- Core File Analysis
- Node Patch Delivery
- Extended LTS Support*
Training
- 16 Credits
Security
- Encryption
- Authentication & Authorization
- Recommended Modules & Tools
- API Security Management
- Vulnerability Scanning
Development
- Code Review & Best Practices
- Design & Architectural Review
- Microservices, API Gateways, Containers, Orchestration, Serverless
- Operational Readiness
- Scaling Production
- Performance Tuning
*For users delaying upgrades of Node.js or awaiting future versions, like Node.js 14 with FIPS support, Joyent provides extended LTS support options. Contact us for more details.
Get Started with Enterprise Support
Keep up with Node.js
Our team of Node specialists can work with you on an assessment of your current Node.js projects. Request for contact to learn about risk mitigation and on-going support options with Joyent Enterprise Support.
